Customer Satisfaction, Customer Survey, Healthcare and Predictive Analytics

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Contact Center

Contact Center Predictive Analytics Artificial Intelligence CRM

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. No more manual coding!

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

Tech Customer Success

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

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