Zendesk

FEBRUARY 7, 2022

Say a significant number of customers give their support interactions a low rating in customer satisfaction (CSAT) surveys. Descriptive analytics would highlight this trend. Diagnostic analytics. Diagnostic analytics examines data to determine the cause of trends—it reveals why customers act the way they do.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Myra Golden Media

APRIL 11, 2023

One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 1, 2021

The tool features an individual dashboard with detailed analytics for each campaign. It has a calculator for the short-term and long-term revenue of the company based on customer satisfaction and Average Revenue Per User (ARPU). You can easily target all the customers in your Retently account with a preset filter. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83