Myra Golden Media

APRIL 11, 2023

This involves using data and analytics to make informed decisions about your contact center operations and customer service strategy. One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

Lumoa

APRIL 28, 2024

For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. Having served 14 countries and demonstrated significant improvement in customer satisfaction metrics, Lumoa’s global reach and effectiveness are clear.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

SEPTEMBER 5, 2023

Decrease customer churn According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers move to a company’s competitor after multiple bad experiences. Omnichannel communication empowers agents to provide higher-caliber service, which can increase customer satisfaction and retention.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Callminer

OCTOBER 22, 2019

Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. Compassion should be one of the most important considerations when looking for healthcare call center companies. Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare AI Sales 203

Zendesk

NOVEMBER 3, 2023

It’s even used by healthcare professionals for high-quality medical imaging and radiology. Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard.

AI 52

AI Machine Learning Artificial Intelligence ML 52