SurveySensum

MARCH 20, 2024

CXM tools are instrumental in creating a customer-centric approach within organizations. SurveySensum Customer experience management software companies for both startups and enterprises SurveySensum is a leading CXM software company that is designed to cater to both SMEs and large enterprises. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. The post Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards appeared first on Sprinklr.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

ClearAction

JULY 23, 2023

Your CRM (customer relationship management) system is typically used by all of these parties. R&D managers may be collaborating with customers to co-design and co-innovate solutions. Silo Focus for B2B CXM Governance 2. Governance of any endeavor is strongest when it’s integrated as your company’s way of life.

Government 62

Government B2B CXM Customer Experience 62

Lumoa

MAY 5, 2022

CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively. Innovation and development happen best through people who bring different skills and perspectives to the same room. Improved customer experience starts with the customer’s perspective.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

SEPTEMBER 20, 2021

Instead of laborious copy and paste from social and digital channels to internal systems — or worse still from yesterday’s email — there are now solutions available that capture genuine, actionable complaints and deliver them to the right resource, whether that’s a human or an integrated system like your existing CRM tool.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63