CRM, Data Mining, Machine Learning and Touchpoint

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Robot-led workforce automation is not going away. In the world of AI, the line between influence and manipulation is clouded with intent.

Machine Learning

Machine Learning Artificial Intelligence Customer Experience E-commerce

Better Together: IoT and CRM for the Manufacturing Industry

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

Manufacturing

Manufacturing CRM Data Mining Omnichannel

Tech Customer Success

Avoiding Bot Biases in Customer Experience

Better Together: IoT and CRM for the Manufacturing Industry

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