SugarCRM

SEPTEMBER 26, 2019

At Sugar, we talk a lot about using technology to cultivate customers for life. The key, he said, is to first determine which technology will meet specific needs — and then build your experience around it. Julie Feller, Direct Marketing Manager, Cireson. But what does that look like in practice?

CX 20

CX Engineering Direct Marketing Gaming 20

SugarCRM

MARCH 6, 2020

Despite all the recent developments in CX technology, many Australian and New Zealand companies are still unsure how to make the most of the various tools at their disposal. In the closing keynote, he’ll explore the psychology of brand loyalty and share what leading companies do to deliver a phenomenal customer experience that scales.

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

Comm100

NOVEMBER 14, 2017

Not only does the technology change, but also changing customer demands and legislation often require new business practices and procedures. Jeremy Watkin – Bringing the right people and technology together to deliver AWESOME customer experiences. Download Now. Should My Company Be Driving This? Author of The Service Culture Handbook.

Customer Service 43

Customer Service Social Media Contact Center Start-ups 43