SugarCRM

SEPTEMBER 26, 2019

At Sugar, we talk a lot about using technology to cultivate customers for life. The unified communications company wanted to get as much as possible out of its customer experience platform. When you’re able to surface data that’s usable, the employee experience will change and ride the customer experience wave,” she said.

CX 20

CX Engineering Direct Marketing Gaming 20

SugarCRM

MARCH 6, 2020

Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. SugarConnection isn’t just another customer experience conference. Why the discrepancy?

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

Comm100

NOVEMBER 14, 2017

Not only does the technology change, but also changing customer demands and legislation often require new business practices and procedures. Shep Hyken – Customer service and experience expert, keynote speaker and NYT bestselling author. Mike Aoki – Focused on customer service and training. Download Now.

Customer Service 44

Customer Service Social Media Contact Center Start-ups 44