Taylor Reach Group

OCTOBER 14, 2020

If you agree that the above is a reasonable measure of expertise, then you should consider The Taylor Reach Group for your contact center, customer experience transformation initiatives. Experience. All Taylor Reach consultants have between 20 -44 years of contact center leadership and management experience. CRM Magazine.

Net Promoter Score 103

Net Promoter Score Contact Center Direct Marketing CRM 103

Aquire

JUNE 7, 2021

This most often starts with searching for something like “best CRM for startups” or “most delicious apple pie in Austin.” You may choose to involve your customer success team in pre-sales conversations, in which case they can guide future customers directly.

Customer Journey Map 98

Customer Journey Map Education Sales Start-ups 98

SugarCRM

SEPTEMBER 26, 2019

The unified communications company wanted to get as much as possible out of its customer experience platform. So the team created configuration after configuration — first to gain a deeper understanding of critical internal processes, and eventually to address areas specific to the customer and partner experience.

CX 20

CX Engineering Direct Marketing Gaming 20

SugarCRM

MARCH 6, 2020

Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. SugarConnection isn’t just another customer experience conference. Why the discrepancy?

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members! What and who you know matter.

Customer Service 43

Customer Service Social Media Contact Center Start-ups 43