Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Reverse-engineer the experience you want to deliver. Practice social listening. Social media is where customers are usually the most honest and vocal. You can also focus on customer service KPIs, like NPS, CSAT, or CES (Customer Effort Score).

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Shep Hyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management. Todd Zerbe is Senior Vice President of Engineering at Avaya.

VOC 65

VOC Engineering Social Listening Technology 65