Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Reverse-engineer the experience you want to deliver. Practice social listening. Social media is where customers are usually the most honest and vocal. Once you have enough information, create buyer personas. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 8, 2021

Let’s try to reverse engineer this one: here are seven things that seriously annoy online shoppers and how to avoid them. via your CRM). Whether directly by sending out surveys or indirectly (through social listening and reviews), try to understand consumer expectations. Poorly designed websites.

Retail 98

Retail Start-ups Social Listening Sales 98

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Shep Hyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management. Todd Zerbe is Senior Vice President of Engineering at Avaya.

VOC 65

VOC Engineering Social Listening Technology 65

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? Live Chat Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM.

Social Media 41

Social Media CRM Omnichannel Invoicing 41