Fonolo

OCTOBER 10, 2019

Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services. This is an important part of any company’s social media strategy. It can also help you assess the overall sentiment they hold towards your brand.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

SEPTEMBER 18, 2021

Reverse-engineer the experience you want to deliver. Practice social listening. Social media is where customers are usually the most honest and vocal. What gaps exist between customer expectation and actual experiences? Where do we stand now in terms of customer experience? This approach could work for your company, too.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

AUGUST 2, 2021

Customers often look into search engines or your help center whenever they have issues or questions. Social media is also a great customer service tool. That’s because social media isn’t only a place to ask for customer opinions, but also a place to listen. What are customers saying about you?

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Aquire

OCTOBER 8, 2021

Let’s try to reverse engineer this one: here are seven things that seriously annoy online shoppers and how to avoid them. Whether directly by sending out surveys or indirectly (through social listening and reviews), try to understand consumer expectations. Poorly designed websites.

Retail 98

Retail Start-ups Social Listening Sales 98

Zendesk

OCTOBER 20, 2023

This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Dennis Mathew writes, teaches, and lectures around the world on the power of social media and leading in the competitive digital marketing space. Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85