Callminer

FEBRUARY 21, 2018

Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution. Thirdly, there may be legal requirement. The latter includes agents’ self-analysis scorecards. @discover_crm. Craig Borowski.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. A critical support ticket (e.g.,

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. A critical support ticket (e.g.,

Customer Service 182

Customer Service Start-ups Education Gaming 182