DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. The current generation of IA offerings are transformational tools that use AI to provide passive VoC findings and insights, minimizing the need to survey customers frequently.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

DMG Consulting

NOVEMBER 30, 2023

Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics. When it comes to contact center systems and applications, no topic is generating more buzz and excitement than artificial intelligence.

AI 48

AI CX Contact Center Artificial Intelligence 48

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. Additionally, a well-executed VoC initiative also helps in enhancing customer retention, resulting in higher customer loyalty scores, reduced customer turnover, and increased customer lifetime value through repeat purchases.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations. Likewise, check for the basics.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. It allows you to create surveys for customer and product experiences, including NPS, CES , CSAT, VOC, and more, using its customizable templates in a few minutes. Ease of Use: Look for an easy-to-use tool that suits your team’s skills.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. Text Analysis. Survey Designs. Data Inputs.

B2B 40

B2B VOC Text Analytics Government 40