Customer Acquisition Customer Loyalty Customer Relationship Manufacturing 
Helpt
FEBRUARY 27, 2023
Here are the top 7 reasons how SMB manufacturing companies can boost revenue and focus on growth by investing in customer experience. According to a survey by American Express , 7 out of 10 US consumers say they are willing to spend more with companies that provide excellent customer service.
Return Customer
MAY 16, 2018
A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. There are several ways this is done.
Zendesk
MAY 19, 2022
Customer acquisition cost (CAC). Customer acquisition cost (CAC) refers to the amount of money spent on the process of acquiring a customer. CAC includes marketing expenses, sales rep pay and commission, and work hours dedicated to wooing that customer. NPS is a metric used to assess customer loyalty.
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