Beyond Philosophy

JUNE 23, 2015

We call this indiscriminate solicitation of prospective customers one variation of the “Casanova Complex” customer acquisition model, reflective of the 18th century Italian adventurer, perhaps best known for his many female “conquests.” Certainly, the transactional advantages of e-commerce are very appealing.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns. Here are a few of the most important ones.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

AUGUST 26, 2020

That is the revenue impact of increased customer satisfaction. For example, an e-commerce company we’ve recently worked with sent a CSAT survey to 10,000 customers and received 1,000 responses. Now, the customer who chose 1 or 2 had an issue with the customer service live chat, and they improved it.

CX 98

CX E-commerce Customer Acquisition Customer Retention 98

Lumoa

JUNE 26, 2023

But first, you need to understand what an omnichannel customer experience is. In This Article: What is omnichannel marketing customer experience? Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83