Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

SurveySensum

NOVEMBER 23, 2023

The resulting digital customer experience is faster, more personalized, customizable, and inherently more appealing to end-users. For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. Why Is Digitization Important? Data confirms this as well.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Customer service diminishes. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

MattsenKumar

JUNE 15, 2021

Some of the top channels D2C brands are leveraging are: A Full-Fledged Online Store: Often built upon Shopify or Ship-rocket, small businesses are now making their e-commerce store. So devise an effective plan that allows you to market products on Facebook, take charge on WhatsApp, and you won’t need an e-commerce store.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

Zendesk

AUGUST 11, 2021

What’s more, McKinsey found that service organizations that use technology to revamp the customer experience can reduce cost to serve by 20 to 40 percent and boost conversion rates and growth by 20 percent—meaning digital customer service experiences don’t just lead to more satisfied customers, but also a better bottom line.

E-commerce 64

E-commerce Customer Service Social Media AI 64

SurveySensum

AUGUST 26, 2020

That is the revenue impact of increased customer satisfaction. For example, an e-commerce company we’ve recently worked with sent a CSAT survey to 10,000 customers and received 1,000 responses. Now, the customer who chose 1 or 2 had an issue with the customer service live chat, and they improved it.

CX 98

CX E-commerce Customer Acquisition Customer Retention 98

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. Consider a customer looking to buy sports shoes from a popular brand. They want to browse online, pick up offline, and tag your brand on social media.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Audit your e-business with the following questions: Is our website appealing to look at? How good is customer service , support and aftersales? What is ecommerce CX and how can you achieve it?

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42