Reduce Customer Churn: 5 Ways to Understand At-Risk Customers
Experience Investigators
JUNE 22, 2021
Do you know who your at-risk customers are, where they are in the journey, and where they might drift off to? The answer I tend to get from leaders who aren’t succeeding at CX is a blank stare and maybe a shrug. . The relationship between a brand and its customers is like any other relationship.
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