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Reduce Customer Churn: 5 Ways to Understand At-Risk Customers

Experience Investigators

Do you know who your at-risk customers are, where they are in the journey, and where they might drift off to? The answer I tend to get from leaders who aren’t succeeding at CX is a blank stare and maybe a shrug. . The relationship between a brand and its customers is like any other relationship.

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8 Ways Modern CRM is Reshaping The Manufacturing Industry

SugarCRM

Ensuring Customer Retention and Expansion by Delivering Seamless CX Across Marketing, Sales, and Service Manufacturers are often mature businesses that generate the bulk of their revenue from repeat purchases from existing customers. All customer-facing teams need access to this information.