Intercom, Inc.

OCTOBER 8, 2020

It’s a model that seems completely at odds with freemium where there are far fewer touchpoints between the company and its customers. Atlassian handles this by offering the same price to all customers – “there’s a fairness to that, I think that customers really appreciate,” Kristen says.

Sales 205

Sales Engineering Legal Manufacturing 205

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Zendesk

NOVEMBER 28, 2023

CARET CARET is a SaaS company that seeks to deliver high-quality legal and accounting software solutions. The organization always prioritized customer-first experiences, so when they needed to enhance the customer and agent experience, Zendesk was a no-brainer. Since partnering with Zendesk, CARET has achieved a 1.54-hour

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

ClearAction

OCTOBER 12, 2022

Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. This also applies to Employee and Partner Acquisition. Experience Management metrics revolve around the unfortunate aspects of Cost to Serve. in root cause analysis.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

Hodusoft

OCTOBER 19, 2023

This not only helps in building trust among customers but also helps in avoiding penalties and legal issues that can be a costly affair. Customer-Centric Approach : By implementing a customer-centric approach, Lean Six Sigma helps augment the customer experience.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

SixteenVentures

DECEMBER 31, 2019

Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Customer Acquisition. Sales Process Engagement.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Customer Bliss

APRIL 20, 2018

Again, since they were already interested in improving client services, they were determining how to best handle client cases in the following phases: pre-matter (customer acquisition phase), matter management, post-matter. Matter in legal terms is a reference to the case, not a person.

Legal 59

Legal CX Start-ups Customer Acquisition 59