Hodusoft

OCTOBER 19, 2023

Metrics such as average handling times ( AHT ), call abandonment rates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

MattsenKumar

JUNE 15, 2021

The practice of manufacturers selling directly to customers is gaining popularity. The advent of evangelical technology and the grand success of online selling has enabled brands to go solo. These partners import products on behalf of e-commerce stores to avoid legal complications.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

SixteenVentures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. We were building Intercom for internet businesses that we knew.

Start-ups 118

Start-ups Sales Innovation NPS 118