Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. When you share the love with your customers, they will love you right back!

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Contact center managers know this implicitly.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

VOZIQ

MARCH 3, 2021

This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans for dealing with the current pandemic and preparing for the future while still keeping your customers at the forefront. Five Recommendations t o Ensure Customer Loyalty i n t he Post-C OVID -19 Era.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

VOZIQ

MARCH 3, 2021

This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans for dealing with the current pandemic and preparing for the future while still keeping your customers at the forefront. Five Recommendations t o Ensure Customer Loyalty i n t he Post-C OVID -19 Era .

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

Zendesk

OCTOBER 17, 2022

While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Intelligent technology. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40