Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience 83

Customer Experience ML Social Media CX 83

SugarCRM

JULY 7, 2022

It has reshaped how business leaders think, how staff wants to work, and customer expectations. Technology for collecting, managing, and advancing customer interactions is vital for all businesses. The pandemic has forced many businesses to recalibrate how and where we work. Ensure Your CRM Tools Are Fit for the Purpose.

Technology 55

Technology Technology Data Entry ML 55

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SugarCRM

FEBRUARY 28, 2023

Such solutions heavily rely on customer relationship management (CRM) software in the business space. How AI and ML Change Companies’ Data Strategy? CRM software is the cornerstone of a business with implications across all departments: sales, marketing, and customer support alike.

AI 26

AI Data Entry CX CRM 26