Customer Expectations Customer Retention Innovation Omnichannel 
Win the Customer
SEPTEMBER 12, 2023
Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience.
Zendesk
OCTOBER 5, 2022
Since partnering with Zendesk, Qumu has turned its greatest weakness into its greatest strength and built a loyal customer base. The company has all-time high customer satisfaction (CSAT) scores , driven its customer retention rate to 90+ percent, and turned its customer support into a competitive differentiator. “We
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Aquire
JUNE 1, 2021
The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service?
Comm100
FEBRUARY 6, 2023
It will also help you know what the customer expects depending on where they’re on their journey. This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education. They expect relevant and customized CX from their financial institutions.
CommBox
AUGUST 9, 2023
The rising expectation for 24/7 customer service In today’s hyper-connected world, customers expect businesses to be available at all times. Research indicates that 90% of consumers expect immediate responses when contacting a business, and 95% of consumers rate 24/7 service as important.
CallCare
MAY 9, 2023
The bottom line is that today’s customers expect more. As technology advances, they expect faster, more consistent experiences with the companies they interact with. This leads to greater loyalty and retention. And as most businesses know, it’s far cheaper to retain existing customers than to acquire new ones.
Experience Investigators
APRIL 23, 2024
Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.
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