Lumoa

FEBRUARY 16, 2023

Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. This information helps create targeted campaigns that will help increase customer retention rates and build long-term relationships with customers.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Intercom, Inc.

OCTOBER 13, 2022

When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries. We hear that you need to decrease costs, increase customer satisfaction, and increase customer engagement so that you can increase customer retention and thrive in these challenging times.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64