Shep Hyken

FEBRUARY 8, 2022

He now leads FeedbackNow , Forrester ’s AI-powered physical & digital solution to measure, analyze, predict, and act on customer feedback in real-time. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling DO customer surveys still work? This episode of?

Healthcare 82

Healthcare Start-ups Customer Survey AI 82

Shep Hyken

FEBRUARY 1, 2022

They have the challenge of jumping across multiple knowledge bases to find the information that customers are waiting on. Support leaders are turning to chatbots and virtual assistants to help meet customer expectations. However, customers may phrase questions in a way that chatbots are not yet designed to answer.

AI 65

AI Customer Expectations Customer Service Customer Survey 65

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. And many more amazing stories.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. And many more amazing stories.

Retail 52

Retail Customer Experience Sports Touchpoint 52