Shep Hyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Same for CX.

Customer Service 69

Customer Service Hospitality Hospitality CX 69

Shep Hyken

SEPTEMBER 28, 2021

Shep Hyken is a customer service and experience expert,? New York Times ?bestselling How do you turn customers into partners? How does customer experience impact sales? What do customers expect from companies during tough times? This episode of? Amazing Business Radio with?Shep?Hyken

Sales 128

Sales Customer Expectations Customer Service Customer Experience 128

Shep Hyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. I love customer service statistics , and this short article has several. The headline is a fun one.

Customer Service 57

Customer Service Retail Customer Loyalty Start-ups 57

Shep Hyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? The Value Gap a New Blueprint for Customer Expectations by Quinine.

Customer Service 65

Customer Service Customer Retention Customer Satisfaction Construction 65

Shep Hyken

JULY 19, 2022

Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. Some customers answer questions on forums for free just because they enjoy doing it. New York Times ?bestselling

Contact Center 112

Contact Center CX Innovation AI 112

Intercom

JANUARY 11, 2024

A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less.

Customer Service 86

Customer Service CX AI Start-ups 86

Comm100

MAY 25, 2022

These changes have occurred across industries and have accelerated the adoption of new technologies. Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

Shep Hyken

SEPTEMBER 15, 2021

What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? How good your customer service is. Are you good enough that customers, if you asked it of them, would pay? . Our service would be impeccable. . What would make your customers say, “Wow!”

Retail 143

Retail Gaming Start-ups Customer Service 143

Shep Hyken

JULY 12, 2022

He shares what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. Top Takeaways: The fundamentals of customer service start with individual customer interactions. New York Times ?bestselling

Hospitality 103

Hospitality Hospitality Sales Customer Service 103

Shep Hyken

JUNE 29, 2021

At your service’ – Differentiating the experience through amazing customer service. ‘On On your side, by your side’ – Being the customer’s advocate. A customer-obsessed organization listens to their clients and takes actions based on the information that they receive.

B2B 129

B2B Customer Service Customer Expectations 129

Shep Hyken

SEPTEMBER 20, 2022

How to Deliver an Amazing (Versus Unamazing) Customer Experience. How to Use Proactive Communication to Manage Increasing Customer Expectations. Shep Hyken interviews Laura Bassett, Vice President of Product Marketing at NICE , a complete platform for delivering an end-to-end customer experience. New York Times ?bestselling

Customer Expectations 61

Customer Expectations Customer Service Customer Experience CX 61

Shep Hyken

NOVEMBER 23, 2022

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. Just do what is expected. and “I’ll be back!” . Follow on Twitter: @Hyken.

Customer Expectations 69

Customer Expectations Customer Service Customer Experience 69

Shep Hyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Shep Hyken

DECEMBER 20, 2022

If you are slower than your customers expect and anticipate, they will feel like you are stealing time from them. And if you are faster than your customers expect and anticipate, they feel like you have given them the gift of time. “The Right Now” is slightly faster than customers expect.

Customer Expectations 57

Customer Expectations Customer Experience Customer Service CX 57

Shep Hyken

AUGUST 30, 2022

Selling with Service. Where Sales and Customer Service Meet. He talks about how sales and customer service is changing and how organizations, from the frontlines to the C-suite, can adapt. Sales and customer service are very closely combined. Shep Hyken is a customer service and experience expert,?

Sales 61

Sales Customer Service Customer Expectations CX 61

Shep Hyken

SEPTEMBER 1, 2021

Our customers are smarter than ever when it comes to customer service and receiving a great customer experience. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. I’ve written about this before.

B2B 129

B2B Healthcare Retail Gaming 129

Shep Hyken

JUNE 7, 2022

You have to move with your customers as their expectations of value change. To exceed their expectations, you have to meet them first. Customer service, virtues, and values will differentiate your brand. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Retail 57

Retail Innovation Customer Expectations Customer Satisfaction 57

Shep Hyken

FEBRUARY 8, 2022

He now leads FeedbackNow , Forrester ’s AI-powered physical & digital solution to measure, analyze, predict, and act on customer feedback in real-time. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling DO customer surveys still work? This episode of?

Healthcare 82

Healthcare Start-ups Customer Survey AI 82

Shep Hyken

JULY 13, 2021

They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers. Top Takeaways: When businesses take the mundane transactions to the experiential, customers come to see what they will do next. Customer expectations have evolved over the last year and a half.

CX 81

CX Customer Expectations Customer Service Customer Experience 81

Shep Hyken

DECEMBER 14, 2021

We Are All Customers. What Customers Expect from CX Practitioners. They discuss how CX practitioners can put what they know about communication from their personal relationships into their customer relationships. Customers really only care about problems solved. What do customers expect from CX practitioners?

Contact Center 57

Contact Center Omnichannel Engineering CX 57

Shep Hyken

JULY 13, 2021

They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers. Top Takeaways: When businesses take the mundane transactions to the experiential, customers come to see what they will do next. Customer expectations have evolved over the last year and a half.

CX 74

CX Customer Expectations Customer Service Customer Experience 74

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

Shep Hyken

FEBRUARY 1, 2022

They have the challenge of jumping across multiple knowledge bases to find the information that customers are waiting on. Support leaders are turning to chatbots and virtual assistants to help meet customer expectations. However, customers may phrase questions in a way that chatbots are not yet designed to answer.

AI 65

AI Customer Expectations Customer Service Customer Survey 65

Shep Hyken

JULY 13, 2021

They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers. Top Takeaways: When businesses take the mundane transactions to the experiential, customers come to see what they will do next. Customer expectations have evolved over the last year and a half.

CX 61

CX Customer Expectations Customer Service Customer Experience 61

Shep Hyken

MARCH 1, 2022

We encourage marketers to ask themselves – How do we equip our people to understand, align, and confidently deliver on these expectations? The base level of what customers expect from you continues to go up. What customers are looking for are the brands that can deliver that extra layer of value. New York Times ?bestselling

Gaming 57

Gaming Innovation Start-ups Customer Expectations 57

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. And brands that tap into that can clear a lot–and have two-way conversations with their customers. It helps to have the complete customer context to build the best CX.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Lumoa

MARCH 21, 2023

I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Specifically, included in the tips and strategies in the book are our top culture-changing tools that move an organization to be more customer-focused.” Customer service is not a department.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Mandy is right.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

Shep Hyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Shep Hyken

SEPTEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. How To Find A Balance Between Automation And Empathy In Customer Service by Murph Krajewski. Customers still want it, yet with a push for a digital or automated customer service platform, how can you achieve that?

Customer Service 16

Customer Service Manufacturing B2B AI 16

Uniphore

JANUARY 25, 2022

In particular, respondents noted that they would like AI to provide tips based on emotions (35%); develop a deeper connection with participants (29%); resolve customer service issues more quickly (26%); and provide on-screen transcription to help reduce a speaker’s accent (24%). And take the example of Tesla. Take bitcoin for banking.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. Parature reported that 70% of customers expect a company website to include a self-service application. VPs & Directors of Customer Experience.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Shep Hyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. Enough Already With Customer Feedback. CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction. CMS Wire) Who comes back for average customer experience?

Customer Service 12

Customer Service Customer Acquisition NPS Customer Expectations 12

Shep Hyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Shep Hyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. 9 Customer Service Phrases That Should Be Retired Immediately by Geoffrey James. market, customer service has been on a decline.

Customer Service 15

Customer Service Retail B2B Start-ups 15

Chip Bell

MAY 12, 2020

had managed to stay clear of the virus that seemed to originate from a Chinese wet market in Wuhan, China, with a population of 11 million (almost the size of New York City and Los Angeles combined). COVID 19 changed everything. But then, on January 19, 2020, the first case invaded our shores.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

Shep Hyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. Reducing friction creates efficiencies, not only for the customer but also the business. It’s about customer service training.

Customer Service 17

Customer Service Retail Omnichannel Customer Relationship Management 17