Shep Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) Here are my top five picks from last week.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Shep Hyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. The list goes on.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Shep Hyken

FEBRUARY 8, 2022

He now leads FeedbackNow , Forrester ’s AI-powered physical & digital solution to measure, analyze, predict, and act on customer feedback in real-time. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling DO customer surveys still work? This episode of?

Healthcare 82

Healthcare Start-ups Customer Survey AI 82

Intercom

JANUARY 11, 2024

A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less.

Customer Service 86

Customer Service CX AI Start-ups 86

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

InteractionMetrics

APRIL 16, 2024

In addition, the Average American Customer Satisfaction Index (ACSI) was 77 (a C+ grade) in 2023 and has been hovering in the mid-70s for years. How is it that companies implement customer experience initiatives, yet customers don’t feel the love? Whatever you promote about your company sets up what customers expect.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Now, that you have the data, analyze it.

Retail 52

Retail Customer Experience Sports Touchpoint 52