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Achieve quick ROI on your CX: How small businesses innovate at scale

Zendesk

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

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The Fall of Summer

Chip Bell

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It does not work that way.

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5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

(Forbes) What do you do when you have numerous stores to run, loyal customers to keep satisfied and a pandemic that causes people to drop out of the workforce in droves? This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area.