Fonolo
JULY 9, 2018
Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. Each year we are thrilled to acknowledge eminent recipients for their commitment to outstanding CX. It’s that special time of year.
Chip Bell
OCTOBER 8, 2019
Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. All my life I thought that fall leaves departed the tree because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way.
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Shep Hyken
OCTOBER 10, 2022
This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area. Kantar) How can brands make sure that their customer experience (CX) is different to competitors? CX Podcasts That Bring Real Value by Uniphore.
Zendesk
APRIL 2, 2021
Missouri Star Quilt Company has always valued deep, personal connections to its fans. Missouri Star Quilts set up skills-based routing for the phone system, so that experienced quilters talk through the how-tos on quilting techniques. Bring all your data together for better CX. Creating great CX takes the right tools.
Zendesk
JANUARY 18, 2024
Louis, Missouri, and Dallas. Mikenzhie has since earned her Zendesk CX Omnichannel Agent certification and was hired full-time by NPower as the Community Help Desk coordinator in Baltimore, where she now trains and mentors incoming apprentices on daily operations, customer support, and partnership engagement. Serves all of West Africa.
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