Zendesk

JANUARY 18, 2024

Alana Ramo, director of the Agents of Change program, explains why this work is so vital: “Zendesk helps nonprofit organizations train students with backgrounds in traditional customer service so they can enter into new careers with tech-enabled companies and access more opportunities. Louis, Missouri, and Dallas.

CX 78

CX Omnichannel Technology Technology 78

Zendesk

APRIL 2, 2021

Our research shows 76 percent of customers now expect some kind personalization, like being able to connect on the channel they choose and recommendations based on purchase history. To deliver the experiences your customers want, you need to connect all of your data for your team. Bring all your data together for better CX.

Innovation 52

Innovation CX Retail Start-ups 52

Fonolo

JULY 9, 2018

Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards! Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. It’s that special time of year.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52

Chip Bell

OCTOBER 8, 2019

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It does not work that way.

Social Media 66

Social Media Customer Relationship Customer Loyalty Customer Expectations 66

Shep Hyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11