CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. While you should expect to receive comments from dissatisfied people, you need to have more glowing reviews about your service. This way, you can know that your support aligns with what your customers expect it to be.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

Ask yourself: how can your customer experience strategy help you achieve your long-term goals? What gaps exist between customer expectation and actual experiences? Where do we stand now in terms of customer experience? Start from there and ask: what do we need to make sure customers go through this stage seamlessly?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 61

Social Media Customer Service Start-ups Legal 61

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52