Beyond Philosophy

AUGUST 25, 2019

However, what you are gambling on is building this relationship in the long term. The post What Type of Relationship Do Your Customers Expect From You? You are pursuing Relational instead of Transactional, so choose with your eyes open. It means spending time and money. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Intercom, Inc.

SEPTEMBER 22, 2020

HubSpot ’s CEO and co-founder Brian Halligan says that conversational relationships – building relationships with customers through personalized, messenger-based experiences – is the answer. Not only does a conversational approach help businesses meet rising customer expectations, it’s also a distinct competitive advantage.

Gambling 211

Gambling B2B Education Business Growth 211

Beyond Philosophy

NOVEMBER 19, 2014

When you evoke emotions that create a good memory based on the content of your ad, you create Customer Expectations for your experience. These expectations are tied to the emotions they feel when they watch your ad. Also, sometimes fate lends a hand. These brave men and women will always be remembered.

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

Beyond Philosophy

MARCH 28, 2016

Leaving the emotions of an experience up to chance is a risky way to gamble with the loyalty of your Customers—particularly when competition is fiercer than ever. You must look at the emotional cues you send Customers in every moment of your experience, both consciously and subconsciously.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Beyond Philosophy

FEBRUARY 12, 2015

4 Actions to Exceed Customer Expectations. Emotional Engagement and Brand Loyalty: Procter and Gamble Gets It…Do You? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Gambling 90

Gambling Social Media Customer Expectations Customer Experience 90

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Cultural Understanding: Agents based in the same country can better relate to customer expectations, cultural norms, and communication styles, offering a more empathetic customer experience.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Qualtrics

MAY 9, 2019

It’s not a new approach for Emily — in her previous roles at Procter & Gamble, InterContinental Hotels Group, and Apple, the ethnographic approach to customer feedback has been key to shaping their experience as she looks to understand the emotions behind the actions customers take.

Gambling 36

Gambling Start-ups Retail CX 36