Confirmit

APRIL 18, 2019

It’s a great improvement over the past, but today’s “one-click” world means customers expect more. Incorporating customer insights into the daily lives of employees is a real challenge. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance.

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

Confirmit

SEPTEMBER 20, 2018

It’s a great improvement over the past, but today’s “one-click” world means customers expect more. Incorporating customer insights into the daily lives of employees is a real challenge. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance.

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

ClearAction

JANUARY 12, 2022

“Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. For customers, the path of least resistance wins.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Zendesk

MAY 17, 2022

If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS). In short: CSAT measures a customer’s satisfaction with your company, service, or product.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

FEBRUARY 7, 2022

It’s about building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagement. Customer expectations also continue to grow. Customers expect quick, easy, and effective support, and they’re willing to look elsewhere if they don’t get it.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114