Customer Expectations Healthcare Hospitality Innovation 
Zendesk
MAY 2, 2022
Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical.
Steven Van Belleghem
JUNE 29, 2020
Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.
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Hodusoft
FEBRUARY 22, 2022
HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. Both HoduCC and HoduPBX are robust products, offering powerful communication experiences for customers and employees alike, backed by enterprise-grade security. ABOUT SIGNALMASH.
Hodusoft
APRIL 17, 2024
Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative. Some of them are: 1.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. How have these innovations worked out for Amazon?
Zendesk
MAY 3, 2021
The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. Healthcare. Check out our whitepaper on CX in healthcare.
CommBox
AUGUST 8, 2021
The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.
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