Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

PeopleMetrics

AUGUST 18, 2015

It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. The Diner: Customer experience served cheap, fast, and without fuss. I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. Good, let’s eat.

Customer Experience 108

Customer Experience Gaming Customer Expectations 108

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52

Technology Technology Customer Retention Entertainment 52