Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. Customer service is what you do for your customers. Customer experience is how your customers feel before, during, and after what you do.

CX 78

CX B2C Hospitality Hospitality 78

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Fonolo

OCTOBER 6, 2020

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. And if you want your employees to help you improve customer perception of your brand, you have to start with them.

Hospitality 126

Hospitality Hospitality Customer Satisfaction CX 126

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business.

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

SurveySensum

JUNE 18, 2019

Create customer experience through product improvements. A broader approach towards customer experience management is needed because the brand is no longer the star of the show – experience is. It always starts with product improvements which are backed up with brand experience. Peter Drucker.

Artificial Intelligence 40

Artificial Intelligence AI Customer Experience Hospitality 40

Lumoa

NOVEMBER 29, 2021

Most business leaders believe that customer experience will be the key driver of their company’s competitiveness going forward. However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer. Loyal customers are valuable.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Fonolo

JANUARY 4, 2022

6 Secrets for Boosing Customer Satisfaction in Your Contact Center. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. The customer experience management market worldwide is worth as much as $7.6 Statistics on Customer Expectations of Service.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142