ClearAction

APRIL 3, 2015

Answering the question "How does our org structure best serve our customers?" CX governance structure: what does the company need, according to the organization and customers? Improve customer experience by eliminating CX functional boundaries. Related articles: 4 Customer Centric Culture Building Blocks.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

ClearAction

JUNE 8, 2015

Related articles: Breaking Down Silos for Customer Experience Management. How Human Resources Can Add Value to Customer Experience Excellence. Shared Vision is Essential for Customer Experience Strategy. 4 Customer Centric Culture Building Blocks. Customers First, or Employees First ?

Sports 94

Sports Customer Experience Scorecard CX 94

ClearAction

MAY 31, 2015

Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? Related articles: 4 Customer Centric Culture Building Blocks.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

APRIL 18, 2015

Related articles: 4 Customer Centric Culture Building Blocks. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

PeopleMetrics

OCTOBER 25, 2017

Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18

CEM 122

CEM Customer Experience VOC Scorecard 122