Beyond Philosophy

DECEMBER 29, 2023

The same principle of gradual improvement through diligent effort holds true for Customer Experiences. Achieving a customer-centric organization isn’t an overnight switch. It evolves over time, with incremental enhancements fostering a culture and experience centered around customers. .’

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Beyond Philosophy

DECEMBER 21, 2023

If I was in this industry now, I would plan that in five years’ time, it’s going to be about the strategy and how we can use this analysis to create a more customer centric organization. Colin has conducted numerous educational workshops, on how to improve your Customer Experience , to inspire and motivate your team.

Unstructured Data 88

Unstructured Data AI Customer-Centric Organization Gaming 88

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Beyond Philosophy

MARCH 20, 2017

Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte and Touche). Forrester Research declares 2017 the year that businesses become customer-obsessed. Providing ‘value’ to the Customer. Organizations using Value-ology grow faster.

Non-Profits 137

Non-Profits Customer-Centric Organization Sales Start-ups 137

Zendesk

APRIL 12, 2021

Why is being customer-centered important? But focusing that culture around your customer experience instead of happy hours or office layout is more impactful for long-term happiness—for both your team and your buyers. Here are two major benefits that customer-centric companies enjoy.

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Totango

APRIL 25, 2019

Tony Colon – VP Customer Experience, Cisco. Phil Nanus – VP of Research, Customer Success, TSIA. The event was world-class and everything it purported to be – educational, social and fun. Bob Crissman – SVP Channels, Totango. Sujit Naik – Associate Partner, Deloitte.

NPS 54

NPS Entertainment Customer-Centric Organization Education 54