Totango

AUGUST 23, 2017

Thomas used that data vault to inform the frameworks he shared in his presentation about Building Customer Centric Organizations, and we’ve summarized those frameworks below. Thomas answered four primary questions in his presentation: Why do organizations need to be customer-centric now?

Customer-Centric Organization 64

Customer-Centric Organization Structured Data Education Sales 64

Beyond Philosophy

DECEMBER 29, 2023

The same principle of gradual improvement through diligent effort holds true for Customer Experiences. Achieving a customer-centric organization isn’t an overnight switch. It evolves over time, with incremental enhancements fostering a culture and experience centered around customers. How can we help?

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

CX Accelerator

JANUARY 16, 2020

Establish a “Top Talent” Beacon When you look inside the world’s most customer-centric organizations, there is fierce pride. These organizations often receive hundreds of applications for each opening, but are selective in who they interview and hire. . In simple, yet specific terms, you must define your culture.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

Establish a “Top Talent” Beacon When you look inside the world’s most customer-centric organizations, there is fierce pride. These organizations often receive hundreds of applications for each opening, but are selective in who they interview and hire. . In simple, yet specific terms, you must define your culture.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Totango

APRIL 25, 2019

The event was world-class and everything it purported to be – educational, social and fun. I had a wonderful time and thank you for it!”.

NPS 54

NPS Entertainment Customer-Centric Organization Education 54

Beyond Philosophy

OCTOBER 4, 2019

Understanding: This goal is straightforward; you need to educate people on what it is you do. For example, if your product or service is straightforward and easy to understand, it doesn’t require a ton of education. They were only talking to customers who needed to stain a door. Ronseal wasn’t talking to everyone.

Social Media 25

Social Media Education Start-ups Entertainment 25

Beyond Philosophy

MARCH 20, 2017

Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte and Touche). Forrester Research declares 2017 the year that businesses become customer-obsessed. Providing ‘value’ to the Customer. Organizations using Value-ology grow faster.

Non-Profits 137

Non-Profits Customer-Centric Organization Sales Start-ups 137