Customer Experience Customer Experience Management Customer Service Tennessee 
SurveySensum
SEPTEMBER 18, 2020
Despite the best of your efforts to offer an excellent product/service, sometimes you aren’t able to live up to their expectations. Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. A few years back, Delta Airlines was caught in a similar scenario.
Comm100
APRIL 26, 2020
Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. Check out the interview below. Why is this?
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