Fonolo

FEBRUARY 8, 2018

We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Execs In The Know

MARCH 13, 2023

During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Callminer

OCTOBER 11, 2018

Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Educating on self-service results in a better customer experience.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

CX Accelerator

MAY 16, 2018

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Ten years is a great deal of time in the life of a mortal.

CX 203

CX Start-ups Gaming Education 203

Customer Bliss

APRIL 11, 2018

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. How would company act if every customer were your mom?

AI 83

AI Engineering Start-ups Business Growth 83

Comm100

APRIL 26, 2020

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. Check out the interview below. Why is this?

CX 52

CX Unstructured Data CXM Real Estate 52