Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Creating a Customer Service Strategy That Drives Business Growth. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. Cultivating a Customer-Centric Culture 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Creating a Customer Service Strategy That Drives Business Growth. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Inside Customer Service

SEPTEMBER 23, 2021

You don't need to be convinced that customer loyalty is important. How do you get customers to keep coming back? He's written a new book on customer loyalty called I'll Be Back. Check out our conversations about the importance of convenience and how to create an amazing customer experience.

Customer Loyalty 148

Customer Loyalty Start-ups Customer Service Customer Experience 148

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

Education 52

Education Customer Survey Customer Feedback Customer Loyalty 52

Beyond Philosophy

AUGUST 28, 2017

The eclipse is a good example of the way our experiences are influenced by our memories. This is a critical issue for any company that is serious about improving its customer experience. How did my experience measure up to what I expected? Lessons for Customer Experience. Happy Customers: How to Get Them!

CX 112

CX Customer Loyalty Customer Experience 112

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97