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Fostering Loyalty With Customer Services Professionals

CX Accelerator

Do you ever feel like it’s impossible to keep great talent in a customer support environment? With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. Friendships are the most essential element to a meaningful work experience! You’re not alone! The good news is it can be done!

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Faulty CXM Trajectory.

CXM 63