Totango

JANUARY 29, 2019

With this much information and so many customers, you need software that will inform you when a customer experiences a relevant event. Some enterprises turn to customer relationship management (CRM) systems to make it easier to juggle a large number of clients. The Benefits of a Customer Success Platform.

Customer Relationship Management 54

Customer Relationship Management Customer Relationship CRM Scorecard 54

Totango

DECEMBER 16, 2020

Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization. Reducing customer churn by detecting risk . Read on to learn how these important new trends in customer success can help you retain more customers.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Zendesk

MAY 12, 2021

Businesses work hard to attract customers, and keeping them around takes just as much effort. According to the Zendesk Customer Experience Trends Report , half of customers say they would switch to a competitor after just one negative experience—that number grows to more than 80 percent after multiple bad experiences.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Totango

FEBRUARY 10, 2021

A customer journey map lays out the stages in your customers’ interactions with your brand, from the time you acquire them as a lead to the time they either become a repeat buyer or decide to end their relationship with you. Real-time monitoring of customer progress towards success goals. Customer health scoring .

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Callminer

FEBRUARY 21, 2018

When looking at new infrastructure they need to look at how the changes in the marketplace can improve the way they run their business and improve the employee and customer experience – not simply replicate/improve what they have. Others may baulk at the inordinate amount of time or effort to manage the process as well.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. One of the best customer service interview questions for managers is…”. Levi Olmstead.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. One of the best customer service interview questions for managers is…”. Levi Olmstead.

Customer Service 182

Customer Service Start-ups Education Gaming 182