Chip Bell

MAY 12, 2020

During World War II, 17 million new civilian jobs were created, industrial productivity increased by 96 percent, and corporate profits after taxes doubled. Lingerie factories began making camouflage netting; baby carriages were retrofitted into field hospital food carts. Much of the industrial world retooled to support the troops.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

The DiJulius Group

MAY 4, 2016

My medical care is excellent but the customer service stinks John Stossel wrote his most recent blog from New York-Presbyterian Hospital where he is being treated for lung cancer. Here […].

Hospitality 40

Hospitality Hospitality CX Customer Service 40

Beyond Philosophy

OCTOBER 25, 2019

I find Airbnb fascinating because it is an organization that is disrupting the hospitality industry. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., Dr. Michelli says he writes about brands that take care of their people and customers in a way that differentiates them in the marketplace.

Hospitality 104

Hospitality Hospitality Technology Technology 104

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. During my book tour, I’ve chatted with numerous experts in the customer experience and service industry, including New York Times best-selling author and founder of the marketing strategy firm Convince & Convert , Jay Baer.

CXM 40

CXM CX Hospitality Hospitality 40

Shep Hyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 13

Customer Service Hospitality Hospitality CX 13

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. who, as one of the world’s leading CX analysts, is always a welcome addition to an event.

B2B 40

B2B Net Promoter Score VOC NPS 40

Shep Hyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. This is the kind of thing that creates CX legends. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert.

Customer Service 24

Customer Service Net Promoter Score Contact Center Retail 24

Shep Hyken

JANUARY 9, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss. Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts?

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: This book is a crash course for leaders looking to enhance their company’s overall customer experience.

Customer Service 71

Customer Service Customer Loyalty E-commerce Customer Satisfaction 71

Qualtrics

JUNE 30, 2020

We need to be thoughtful about how we do it… we're trying to think through what's the right cadence to be building an experience to engage our customers and our partners.”. Take your digital experience to the next level with our Digital CX toolkit. We're all still in the business of building great customer experiences.

Start-ups 26

Start-ups Innovation Government Technology 26