Beyond Philosophy

OCTOBER 15, 2022

If you’d like to read a bit more from Zhecho on emotional attachment being a key factor in customer-drive growth check out this article here. Key Ideas to Improve your Customer Experience. It looks at the typical customer journey touchpoints and how much value do each of those drive. The post Incredible!

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Kerry Bodine

MAY 8, 2016

It has crept insidiously into our organizations, seducing managers into making safe decisions. We even celebrate this fear with a well-known adage: “Nobody every got fired for hiring [insert traditional management consulting firm of your choice].”. But customer experience and service design aren’t individual sports.

Sports 59

Sports Start-ups Management Consulting Touchpoint 59

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague.

NPS 135

NPS CX Net Promoter Score Close the Loop 135