ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

AI 64

AI CX Customer Experience Artificial Intelligence 64

Customer Bliss

MARCH 14, 2017

Diane has been working since the early 1980s, serving in a number of transformative customer experience roles. Brainshark is a sales enablement and product suite company in Massachusetts; their customer experience efforts were profiled in Forbes recently. . She calls her approach “Big CX.”

Sales 87

Sales Start-ups CX Touchpoint 87

Comm100

APRIL 25, 2018

In the past, people believed that providing a unique customer service experience was the key to customer loyalty. However, customers rarely frequent your business for exceptional customer experience. Richmond Telephone Company is a small telco in a tiny town in Massachusetts. Prevents Bad Publicity.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40