ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 65

AI CX Customer Experience Artificial Intelligence 65

Customer Bliss

MARCH 14, 2017

Brainshark is a sales enablement and product suite company in Massachusetts; their customer experience efforts were profiled in Forbes recently. She calls her approach “Big CX.” Quarterly, Diane’s team uses a CX dashboard to measure progress against these five pillars. Diane blogs on these concepts, actually.

Sales 87

Sales Start-ups CX Touchpoint 87

Comm100

APRIL 25, 2018

Richmond Telephone Company is a small telco in a tiny town in Massachusetts. Pinpoint Touchpoints That Cause Friction. When left unaddressed, these touchpoints cause customers to move through multiple channels and increases customer churn. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40