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How to launch a digital customer experience transformation

Zendesk

FEBRUARY 14, 2022

In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience. What is a customer experience transformation?

Customer Experience 52
Customer Experience Engineering Customer Feedback Customer Satisfaction 52
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How to Improve the Customer Journey with Product-led Content

Aquire

JUNE 7, 2021

You may choose to involve your customer success team in pre-sales conversations, in which case they can guide future customers directly. Marketing may surface targeted content to individuals outside of the sales cycle that look like they are close to purchasing.

Customer Journey Map 98
Customer Journey Map Education Sales Start-ups 98
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