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Award Winning CX Leadership in Banking, with Mark Slatin – CB58

Customer Bliss

JULY 4, 2017

Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. He was a great student of customer experience and formed/understood what the work needed to be.

CX 57
CX Net Promoter Score Real Estate Manufacturing 57
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The 2021 Chatties Awards – Winners Announced!

Comm100

FEBRUARY 12, 2021

When the pandemic emerged, staff at Montgomery College , a public community college in Rockville, Maryland, were forced into a remote working environment. This was all due to the team’s collaborative efforts, hard work, and understanding of the importance of positive customer experience. Team Award. Runners-up. Runners-up.

Social Media 52
Social Media Customer Service Retail Innovation 52
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