Aquire

DECEMBER 16, 2021

How do you gain loyal customers? If you want to build customer loyalty and create an unforgettable customer experience, you need to make your customers feel good. A pleasant surprise makes a happy customer, keeping them guessing and relationships fresh. A great customer experience with Neiman Marcus.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Comm100

MARCH 9, 2022

A study by George Washington University shows that financial literacy is lowest among Gen Z and then improves over time across older generations. Personalize support with an omnichannel engagement platform. With every digital channel connected through a unified omnichannel platform, new scenarios for support are possible.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. It’s a confluence of multiple forces all hitting at the exact same time, which has resulted in a poor experience for everybody involved.”. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Fonolo

JANUARY 22, 2020

Next Generation Customer Experience, Indian Wells. Adobe Experience Summit, Las Vegas. Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Smart Customer Service, Washington DC. X4 Experience Summit , Salt Lake City.

Customer Service 129

Customer Service Contact Center CX Education 129

CSAT.AI

FEBRUARY 19, 2020

You want to define exceptional customer experience, and make it standard at your company. They tune in to what your customer needs beyond their question or product issue. Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one.

Customer Service 52

Customer Service Omnichannel Start-ups CX 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334